Roborock has been named Canstar's 2026 Most Satisfied Customers brand for robot vacuums, with Australian respondents rating it highest overall against the other robot vacuums on the market.
The result rests on a Canstar survey of 354 Australians, who rated the robot vacuums they had owned or used in the previous three years across Overall Satisfaction, Performance, Features and Functionality, Battery and Charging Performance, Design, Ease of Use and Value for Money. Roborock placed first and was the only brand to score five stars in every one of those categories.
Customer feedback as a development input
Danni Li, marketing lead at Roborock, said the company was honoured by the award and described its working definition of success as how much complexity or daily chore work it can remove from modern life, leaving customers more time for what they enjoy. Li said consumer centricity is a core value at the business, and that its R&D team draws heavily on real customer feedback — what users like and dislike, what slows them down at home, and what they wish the products offered — to shape what comes next. Because the outcome was decided by people who actually use robot vacuums, Li said the award is especially meaningful to the company.
New mop models launched in Australia
Roborock recently launched the Saros 20 Flow and Qrevo Edge 2 Flow in Australia, both built around SpiraFlow 2.0, an upgrade of its original roller mop system. According to the company, sticky messes and spills are handled by 16 pressurised clean water outlets that spread water across the roller, faster roller rotation at 240RPM and 2.5 times downward mopping pressure. A pressurised 100ºC fresh-water roller wash is claimed to provide deep, hygienic self-cleaning with a 99% bacterial removal rate.
The flagship Saros 20 Flow pairs an ultra-slim 8.98cm body with 36,000Pa suction, and its AdaptiLift Traverse 3.0 system is rated to climb double-layer thresholds of up to 8.8cm. AI RGB recognition identifies different floor surfaces and types of mess so the clean can be adjusted accordingly, while the DuoDivide main brush and dual lifting side brushes are claimed to reach a 0% hair tangling rate. Its RockDock adds 100ºC pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock describes as among the slimmest roller mop robot vacuums on the market, and runs 35,000Pa HyperForce suction through the SpiraFlow 2.0 system. For households with pets, the company quotes a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. AI RGB recognition adjusts waterflow to floor type and spills with limited manual input, and in carpeted rooms the roller mop lifts by up to 15mm while an Automatic Roller Shield is designed to keep carpets dry.